Executive - Employee Benefit Claims (Contact Centre Specialist)

Job Summary

As a Executive – Employee Benefit Claims (Corporate Insurance & Client Servicing) plays a crucial role in managing employee benefit claims while ensuring a seamless experience for corporate clients. This role involves liaising with clients, insurance providers and third-party administrators (TPAs) to facilitate smooth claim processing, resolve escalations and provide expert guidance on policy coverage. The role requires excellent communication, problem-solving skills and a client-centric approach to enhance customer satisfaction and build long-term relationships.

Job Details

• Job Title: Executive – Employee Benefit Claims (Corporate Insurance)
• Location: Delhi
• Employment Type: Full-Time
• Experience Required: Minimum 1 year (Corporate Insurance, Client Servicing or Broking experience preferred)
• Educational Qualification: Bachelor's/Master's degree in Insurance, Finance, Business Administration or a related field
• Compensation: Up to INR 3 LPA (based on experience and performance)

Requirements

Key Responsibilities:

• Responsible for managing inbound and outbound calls and emails concerning cashless claims, reimbursement claims, and general employee inquiries while operating in flexible shift schedules.
• Coordinate with Third-Party Administrators (TPAs) and insurance companies for claim processing and approvals.
• Track claims and update clients regarding their claim status.
• Assist in case of claim escalations, rejections, or disputes.
• Act as a point of contact between clients, hospitals and insurance providers.
• Educate clients about policy coverage, exclusions, and claim procedures.

Qualifications & Skills:

• Bachelor's degree in Human Resources, Business Administration or a related field (preferred).
• Strong communication and interpersonal skills.
• Knowledge of insurance policies, TPA processes and medical terminologies.
• Excellent problem-solving and persuasive abilities.
• Proficiency in MS Office & Email Writing.
• Ability to handle customer grievances effectively.

Benefits

Benefits of Joining Us:

• Competitive Compensation – Up-to 3 LPA, based on your expertise and experience.
• Health & Wellness – Comprehensive medical insurance for you and your family, personal accident insurance, and term life insurance.
• Professional Growth – Opportunities to lead junior staff and take on greater responsibilities.
• Supportive Work Environment – A collaborative culture focused on continuous improvement, innovation, and knowledge sharing.
• Inclusive Culture – A diverse workplace committed to equality, respect and career advancement for all employees.