Customer Solutions Engineer
Description
gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our
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Minimum qualifications
Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications
Master's degree in Engineering, Computer Science, Business, or a related field.
Experience working with database technologies (e.g., SQL, NoSQL).
Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
Experience in technical troubleshooting, and managing internal/external partners or customers.
Experience in an analytical role such as business intelligence, data analytics, or statistics.
Responsibilities
Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
Be responsible for proactively scoping, designing, and building a series of solutions and best practices at a global level to be reused by customers, sellers, partners.
Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
Own solution life cycle from discovery, to launch, handling maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.
Eligibility Criteria
- Experience: 3+ years
- Seniority: Mid Level
- Education: Bachelor's degree preferred
- Languages: English
About Google
Established in 2004, Google India is a subsidiary of Alphabet Inc., focusing on delivering Google's products and services to the Indian market. Over the years, it has become one of the largest employee bases outside the United States, reflecting Google's commitment to the Indian market. Google India's offices serve as hubs for product development, research, and sales operations, contributing significantly to Google's global initiatives.