Contractor – Admin IT - Analyst

Job Details

• Location: Bengaluru
• Experience: 1 - 5 Years
• Job Type: Contract
• Openings: 1

Role Description

Responsibilities

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Manage business-critical IT tasks and systems that provide commercial advantages in the global marketplace.
• Enable faster and smarter business processes and develop analytics for meaningful business insights.
• Collaborate with internal and external stakeholders to communicate project status, activities, and achievements.
• Work in flexible shifts and proactively identify, troubleshoot, and resolve IT system issues.
• Communicate effectively with clients, end users, and stakeholders to understand and address their needs and concerns.
• Demonstrate strong business understanding, problem-solving skills, and hands-on technical expertise.
• Analyze and resolve hardware and software issues while ensuring optimal system performance.
• Maintain the security and stability of the organization's IT environment.
• Work independently and build efficient IT systems that meet business and technology requirements.
• Log, track, and process support requests in a timely manner.
• Repair and replace laptop components and peripherals as required.
• Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
• Manage inventory and stock of IT equipment, components, consumables, and supplies.
• Troubleshoot and resolve hardware, software, and network-related issues.

Skills & Technical Expertise 

• Perform user administration tasks, including user/group management, security permissions, Group Policy administration, print services, and hardware replacements.
• Research and resolve event log warnings and errors and monitor system resources to ensure seamless operation of infrastructure components.
• Monitor file server health using existing management tools and respond to hardware issues as they arise.
• Build, test, deploy, and maintain new servers when required.
• Maintain internal IT infrastructure, including laptops, desktops, servers, routers, switches, firewalls, printers, phones, and security updates.
• Support and manage internet, intranet, LAN, WAN, and network segments.
• Assist the Service Desk and other support teams with troubleshooting and root cause analysis.
• Provide technical support and guidance to users and stakeholders as needed.

Perform routine and scheduled audits of systems, backups, and IT assets. 

• Experience with operating systems, current technologies, laptop imaging, data wiping, asset management, and inventory management.
• Knowledge of system performance monitoring tools and Active Directory administration.
• Proven success in IT operations, infrastructure support, and end-user computing environments.