CRM Data - Senior Associate

Job Details

• Location: Hyderabad, Kolkata
• Experience: 4 - 6 Years
• Job Type: Full time
• Openings: 1

Role Description

Job Description:

As a CRM Data Senior Associate, you'll be more than a data steward—you'll be a builder of scalable, high-quality CRM data foundations that power our sales and marketing success. In this role, you'll own the operational heartbeat of our CRM: loading, transforming, cleansing, and monitoring data at scale to ensure it's accurate, compliant, and actionable.

You'll work closely with CRM Platform & Technical lead — gaining visibility into how data fuels our go-to-market strategy and the technology that supports it. You'll also be a key contributor to high-impact projects, such as data mapping and large-scale data loads during acquisitions, where clean, well-structured data is essential to a smooth integration.

Your Day-to-Day May Include:

Data Governance & Quality Monitoring:

·        Monitor CRM and integrated system data to ensure accuracy, completeness, and compliance with governance standards.

·        Conduct regular audits to detect duplicates, inconsistencies, and anomalies in CRM and inbound integration feeds.

·        Track and report on data quality KPIs, recommending improvements and automation opportunities.

·        Enforce business rules, privacy requirements, and compliance standards across data workflows.

Data Load, Transformation & Cleanup:

·        Perform large-scale data imports, exports, and mass updates.

·        Lead data mapping, transformation, and loading efforts for strategic projects, including acquisitions and platform migrations.

·        Apply transformation logic to standardize and prepare data for use across integrated platforms.

·        Lead mass cleanup initiatives to eliminate duplication and correct inaccuracies.

·        Develop repeatable processes and documentation to support scalable, high-quality data operations.

Integration & Platform Support:

·        Monitor and troubleshoot data coming from integrated systems (e.g., marketing automation, external data providers) into CRM.

·        Partner with IT and platform teams to maintain seamless data flow and resolve integration data issues quickly.

·        Help manage the SQL database that supports CRM, including creating, optimizing, and maintaining queries for reporting and data quality initiatives.

·        Monitor and verify that Azure Synapse data processes execute correctly, proactively identifying and resolving any failures or delays.

·        Support platform testing and UAT for changes that affect CRM data structures or integrations.

.    Create enablement materials and train users on CRM data handling best practices.

Skills

<p><strong>You Have the Following Technical Skills and Qualifications:</strong></p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Bachelor's degree in Information Technology, Business Analytics, Computer Science, or related field</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->3+ years of experience working with CRM platforms (e.g., Microsoft Dynamics) in a data-focused role</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Exceptional SQL skills with a focus on data analysis, transformation, and query optimization</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Proven ability to perform data maintenance at scale with large, complex datasets with experience analyzing the data using tools such as Excel, Power Query, and Python</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Real world hands-on experience with ETL or data integration tools; familiarity with APIs and automation workflows is a plus</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Understanding of data governance, data privacy, and compliance standards</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Exposure to CRM integrations with marketing automation or customer data platforms</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Comfort working with reporting tools (e.g., Power BI, Tableau, CRM-native analytics) to visualize data trends</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Strong problem-solving skills and ability to design repeatable, scalable data solutions</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Excellent communication skills with the ability to work across technical and business teams</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Detail-oriented mindset with a passion for clean, accurate, and actionable data</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Experience in Agile environments and working with cross-functional stakeholders</p> <p style="margin-bottom: 0cm; mso-add-space: auto; text-indent: -18.0pt; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· . <!--[endif]-->Experience with Azure DevOps or similar project management tools to track data-related tasks and sprints</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Adaptability and eagerness to stay current with evolving data technologies and best practices</p> <p style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><!-- [if !supportLists]-->· <!--[endif]-->Strong communication skills with commitment to delivering service excellence for system users and stakeholders</p>