Senior Product Manager

GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments. Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide, we've established ourselves as a trusted name in education-focused financial services.

We are seeking an experienced Product Manager to drive the evolution of GrayQuest's core education-fee platform and EMI-financing platform. This role demands a product-focused professional who can enhance user experiences across our 7,000+ institution network, optimize payment and lending flows, and build scalable product systems. You will own key product initiatives that directly impact platform adoption, transaction growth, and customer satisfaction.

Key Responsibilities: Product Development & Execution:● Parent Experience: Optimize the end-to-end parent journey from fee discovery to EMI completion, ensuring transparency and ease of use ● Institution Success: Design product features that increase value for educational institutions, including better reporting dashboards, reconciliation tools, and fee collection analytics ● Partnership Integration: Work with banking and NBFC partners to streamline loan origination processes and improve underwriting experiences ● Technical Product Management: Collaborate with engineering teams to build scalable systems, optimize payment processing, and ensure platform reliability at growing transaction volumes ● Regulatory Compliance: Translate RBI guidelines (Digital Lending Guidelines, LSP requirements) into compliant product flows and user interfaces

Performance Optimization: ● Conversion Analytics: Monitor and optimize key product metrics including EMI adoption rates, payment success ratios, and user engagement across the platform ● Product-Market Fit: Continuously refine product offerings based on institutional feedback, parent behavior data, and market research to strengthen competitive positioning

Strong analytical capabilities with experience using data to drive product decisions and optimize user funnels. API and integration experience with payment gateways, banking systems, and third-party financial services. User research and design thinking expertise to create intuitive experiences for diverse user segments. Financial services background with understanding of EMI products, payment processing, and regulatory compliance (RBI, NPCI guidelines). B2B platform experience with multi-sided marketplace or embedded finance products preferred.