Growth Manager

We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.You'll work closely with SMB clients to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone early in their career who enjoys creating growth-marketing plans, client interaction, and problem-solving in fast-paced environments.Key ResponsibilitiesAct as the primary SPOC for assigned clients, building strong, trust-based relationships.Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations.Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities.Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs.Advise clients on how to unlock more value from the platform through advanced features and tailored strategies.Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement.Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation.Own the client journey end-to-end, ensuring satisfaction, expansion, and long-term revenue growth.

1 to 2 year of relevant experience in Growth, Program Management, Operations, Customer Success, or similar roles. Strong problem-solving mindset with a bias for execution and outcomes. Comfortable interacting directly with clients and managing multiple accounts simultaneously. Excellent communication and stakeholder management skills. Proactive, detail-oriented, and able to solve on-ground problems in real time. Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.