Key Account Manager (Renewals)

We're looking for a Key Account Manager (Renewals) to own and nurture long-term client relationships, ensuring high adoption, satisfaction, and expansion. As a KAM at Grexa AI, you'll be the strategic partner for our clients, helping them unlock the full value of our AI platform, while ensuring retention and revenue growth. This is a hands-on role that blends client success, relationship management, and growth ownership. Create and implement processes to deeply understand each client's business, ensuring they onboard smoothly and integrate Grexa into their daily operations confidently. Drive upsell and cross-sell initiatives by identifying client needs, presenting relevant add-ons or higher-tier plans, and collaborating with the product and sales teams to close opportunities. Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. Champion the voice of the client by collecting rich feedback and translating it into actionable insights for product development and service innovation. Strategically identify growth opportunities among clients, advising them on how to unlock more value through advanced features, tailored solutions, and platform optimization. Build strong, trust-based relationships with clients that foster long-term partnerships and recurring revenue growth. Own the client journey end-to-end, ensuring that Grexa's renewal, retention, and revenue expansion objectives are consistently met.

1–3 years of experience in Key Account Management, Customer Success, Growth, or Operations. Prior experience in Sales is a plus. Experience in a product-based startup or SaaS environment preferred. Proactive problem solver with a strong bias for execution and results. Excellent communication and presentation skills. Proficiency in CRM tools, Excel/Sheets, WhatsApp APIs, or marketing automation platforms.