Program Associate

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing. Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale. We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products - this is your calling.

Key Responsibilities: Create and implement processes to deeply understand the client's business as well as to onboard them such that they integrate Grexa into their daily operations confidently. Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation. Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions. Own the client journey end-to-end such that Grexa's renewal and revenue expansion objectives are met.

6 months to 2.5 years of work experience in Program Management, Operations, or Growth roles. Experience in designing and scaling operational processes. Strong problem-solving skills with a focus on execution and delivering results. Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time. Excellent stakeholder management and communication skills. Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.