Senior Program Associate

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you'll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.You'll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.If you're detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you'll fit right in.

2–4 Years of experience in Program Management, Customer Success, Operations, or Growth roles, ideally in a product-based startup or SaaS company. Proven experience in driving renewals, upselling and cross selling. Demonstrated experience in designing and scaling processes that improve efficiency and client outcomes. Strong analytical and problem-solving skills, with a focus on execution and results. Excellent communication, coordination, and stakeholder management skills. Hands-on proficiency in CRM systems, Excel/Sheets, and marketing or automation tools. Highly proactive, detail-oriented, and comfortable working in dynamic environments.