Member Care Specialist - Habuild's Caring Friend

Become a Caring Friend for Habuild's Community

Department: Operations Location: Remote (with future offline event opportunities)

This position is open to female candidates only.

Compensation -- 15,000/- month

At Habuild, we are on a mission to transform lives by helping people build healthier habits! With a powerful vision to create a healthier, happier world, we have already impacted over 9 million lives, fostering a culture of consistency, discipline, and well-being. Through our innovative approach, we empower individuals to unlock their best selves—whether it's through yoga, mindfulness, or fitness routines—and make wellness an unshakable part of their daily lives.

We are not just another company; we are a movement. A community driven by purpose, passion, and relentless pursuit of growth. At Habuild, we believe that small, consistent actions lead to extraordinary transformations, and our products are designed to make that journey seamless, engaging, and life-changing.

Join us, and let's build something extraordinary—together!

Role Overview :As a Member Care Specialist, you will play a key role in supporting the well-being of our members by providing guidance, answering queries, and offering emotional and practical support.

We are looking for dedicated individuals who can contribute at least 6 continuous hours daily to support our wellness and community initiatives.

The primary responsibility will be to manage member queries with empathy and promptness. Additional responsibilities include planning and execution of wellness programs and events (both online and offline), and maintaining confidential documentation and reports.

Key Responsibilities :Well-being Support:Act as a primary point of contact for members regarding personal, emotional, and health-related concerns.Offer emotional support and guidance to individuals in need, maintaining a compassionate and non-judgmental approach.Provide practical advice and solutions to improve overall well-being, work-life balance, and mental health.Query Management :Respond to queries and concerns in a timely and empathetic manner via email, phone, or chat.Provide clarification and guidance on wellness and Community programs, and initiatives, especially those related to member wellness and support.Ensure effective communication with members, listening to their concerns, and addressing them in a constructive manner.Operational Support :Assist with coordinating events and initiatives that promote member well-being and community-building activities.Support in the development and implementation of wellness programs and initiatives, both remote and offline.Track and manage feedback from participants, ensuring that programs are meeting their objectives and addressing concerns.Offline Event Management (Future Role) :In the near future, take on the responsibility of managing offline events, including logistics, coordination, and on-the-ground support.Collaborate with the other team to plan, organize, and execute in-person eventsEnsure smooth operations during offline events, handling any concerns or issues that arise during the events.Documentation & Reporting :Maintain confidential records of interactive sessions, employee well-being feedback, and wellness program data.Provide regular updates to management on Member well-being trends, concerns, and program effectiveness.

The position is open to female candidates only.