Product Manager 2 (GenAI)

We are looking for a Product Manager with a strong foundation in building AI-based chat experiences. This role is ideal for someone excited by the potential of GenAI and its ability to power intelligent, empathetic, and impactful user journeys. You'll work at the intersection of user experience, conversational AI, and wellness—building products that reach millions.You will lead the development of AI-driven conversational solutions that enhance customer engagement, enable wellness journeys, and surface actionable insights. The role involves everything from identifying use cases to testing and iteration. Key Responsibilities -Define Use Cases & Success MetricsIdentify high-impact conversational support use cases (e.g., FAQs, attendance/subscription handling, escalation triggers). Clearly scope what AI should handle vs. what needs human support, and define KPIs like resolution rate, accuracy, deflection, and user satisfaction.Design Conversational Flows & GuardrailsCollaborate with Customer Care teams to craft consistent, trustworthy, and on-brand conversational experiences—including tone of voice, fallback logic, and escalation triggers.Select and Integrate the Right Tech StackEvaluate and work with GenAI components such as LLMs (e.g., OpenAI, Anthropic, Gemini), RAG pipelines, vector databases, and orchestration tools—while balancing performance, latency, privacy, and cost constraints.Data Curation & Prompt EngineeringWork hands-on with chat logs, macros, and help documentation to perform prompt engineering, build retrieval pipelines, and continuously improve contextual accuracy and relevance.Testing, Launching & IteratingDrive phased rollouts (internal → beta → public). Own the validation and testing of conversational flows—including QA tasks like identifying edge cases, hallucinations, and unintended behavior—to ensure a high-quality user experience.

Experience: 2–5 years of total product management experience, with at least 1 year working directly on Generative AI or NLP-based products (preferably chatbots or virtual assistants). Breathe. Pause. Reset. To truly align with our mission of making yoga a daily habit, we believe it's important for candidates to experience it firsthand. As part of the interview process, join our free yoga program via "http://habit.yoga/" and attend the sessions for at least 4–5 days. Afterwards, share your feedback—what worked well, what could be improved, and ideas for enhancement.