Consultant - Access Coordinator

JOB SUMMARY (Primary purpose of the position.) Consultant - Access Coordinator (SR AC) is primarily responsible for providing services to provision user access to Organisation systems for employees. Responsibilities include initial assessment, triage, research, and resolution of user access requests. The SR AC is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage. Acts as a project representative for their group on designated projects. Contributing to the creation of project documentation, self help knowledge base entries and the development of support related procedures. GENERAL RESPONSIBILITIES ( The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.) Operational Support % of time: 70% • Leads coordination of Executive transfers across the enterprise by collaborating with HR, the losing division access coordinators, gaining division access coordinator, and the Executive to ensure they are transferred smoothly without loss of access. • Provides 2 nd and 3 rd level support of requests for Workforce Members and other users as defined by business owners. • Grants, modifies, and removes user access privileges for Company network and information systems only as directed by a designated approver and in accordance with established SLAs. • Use of administrator and/or elevated system or application privileges only as authorized to perform role and responsibilities within designated span of control • Provides training and awareness to departments about user access controls as needed Operational Initiatives % of time: 30% • Leads the definition of processes and procedures of access management for Workforce Members, including vendors that require access across multiple divisions. • Leads efforts to improve operational processes and procedures. • Subject matter expert for account management policies, procedures, and guidance documents. • Participates in development/review of division security processes/procedures under supervision of Regional User Access Manager. • Partners with facility Human Resources, facility IT teams and business owners to define and maintain role based access. • Coordinate and work with access tools development teams to build and establish new forms for access management. RELeVaNT WORK ( Minimum amount of specifically related experience which is required to perform the role at this level. Experience Note in Other additional specific exp.) Less than 1 year 1+ years 3+ years 5+ years 7+ years 10+ years 15+ years Other preferred/required experience : MANAGEMENT ( Minimum amount of specifically related experience which is required to perform the role at this level. Experience Note in Other additional specific exp.) Less than 1 year 1+ years 3+ years 5+ years 7+ years 10+ years 15+ years Other preferred/required experience : EDUCATION (Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance. Note in Other if experience may be substituted.) High School Graduate/Equivalent Associate's Degree Required Bachelor's Degree Preferred Bachelor's Degree Required Master's Degree Required Doctorate Degree Required in _______________ Medical Doctorate (MD) Required Doctor of Pharmacy (PharmD) Required Technical Training Other as Noted: OTHER/SPECIAL QUALIFICATIONS • Demonstrates ability to learn Corporate, Division, and Facility-specific applications, technology, and terminology. • Ability to coordinate and work with peers to provide assistance with daily operations. • Experience working with Identity Management principles and their application across computing platforms. • Ability to work both independently and collaboratively as a team player. • Ability to manage changing workloads while maintaining a sense of priorities and delivering quality service within required timeframes. • Demonstrated analytical and problem solving skills • Demonstrated ability to utilize customer support processes and techniques. • Excellent interpersonal, customer service and communication skills. • Basic computer skills and competency in MS Office Suite • Customer service orientation and/or prior customer service training. • Strong understanding of security-related procedures. · High level of integrity and demonstrated ability to maintain confidence with sensitive information. PHYSICAL DEMANDS/WORKING CONDITIONS · Physical Demands : Prolonged sitting, viewing a computer screen and typing on a computer keyboard · Physical Demands : Extensive telephone usage · Working Conditions: Includes a schedule that has shifts occurring after normal business hours (nights, weekends and company holidays) and on-call support as required. · Working Conditions: May require occasional travel · Working Conditions: Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. · Working Conditions: Ability to work remote during inclement weather. Must have access to high speed internet and a dedicated work area. Work area should be private and secured with the proper equipment to allow for work. Work area should be free of distractions · Working Conditions: May require occasional travel

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree preferred
• Languages: English