Process Associate-Voice (104017)
HCLTech
Description
Career Opportunities: Process Associate-Voice (104017)
Requisition ID 104017 - Posted
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
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Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
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Meet The Defined Quality Scores And Process Improvement
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The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
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To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
null
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Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
-
Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
-
Meet The Defined Quality Scores And Process Improvement
-
The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
-
To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
null
About HCLTech
HCLTech emerges as the top-ranked company globally in the Professional Services sector in Forbes' list of the “World's Best Employers.