H
Process Associate-Voice (110081)
HCLTech
Jaitpur
Full-Time
0-3 Years experience
Description
Requisition ID 110081 - Posted
Job Summary
To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.
Key Responsibilities
-
Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
-
Meet The Defined Quality Scores And Process Improvement
-
The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
-
To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.
Skill Requirements
null
Other Requirements
null
About HCLTech
HCLTech emerges as the top-ranked company globally in the Professional Services sector in Forbes' list of the “World's Best Employers.