Salesforce Apex Technical Specialist - lightning framework (141754)

Requisition ID 141754 - Posted

Job Summary

A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

Key Responsibilities

Key Technical Skills

• Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
• Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta

Core Responsibilities

• Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
• Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.

Service Cloud Core Skills

• Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
• Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
• Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools

Integration Experience

• API Development: Connecting external systems using REST and SOAP APIs.
• Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
• Real-Time Data: Using Platform Events and middleware to exchange live data securely.

Skill Requirements

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Other Requirements

1.Salesforce Certified Platform Developer I or II is preferred.