Customer Success- Operations Executive

This is a remote position.

JOB DESCRIPTION

Key Responsibilities:

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Customer Support:

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Respond promptly to customer inquiries via phone, email, and live chat.

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Resolve customer complaints and issues efficiently and with empathy.

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Provide accurate, valid, and complete information to customers by using the right methods/tools.

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Maintain a high level of customer satisfaction and feedback.

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Operations Management:

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Assist in the development and implementation of operational policies and procedures.

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Coordinate with various departments to ensure smooth operations.

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Monitor and manage inventory levels, order processing, and logistics.

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Prepare and maintain detailed reports on customer interactions, feedback, and operational metrics.

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Process Improvement:

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Identify and escalate priority issues to the appropriate channels.

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Analyze customer feedback and operational data to suggest and implement improvements.

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Participate in team meetings and training sessions to stay updated with new products, services, and policies.

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Administrative Support:

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Perform data entry, documentation, and other administrative tasks as needed.

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Support special projects and initiatives aimed at enhancing customer service and operational efficiency.

Requirements

Qualifications:

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Bachelor's degree in business administration, Operations Management, or a related field.

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2+ years of experience in customer support, operations, or a similar role.

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Proven experience working in a BPO environment, specifically with US processes.

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Excellent verbal and written communication skills.

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Strong problem-solving abilities and attention to detail.

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Proficiency in Microsoft Office Suite and customer support software (e.g., Freshdesk, Hubspot).

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Ability to multitask, prioritize, and manage time effectively.

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Experience of working in a fast-pace environment.

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A proactive attitude and ability to work both independently and as part of a team.