Senior Executive-Operations (17518)

Requisition ID 17518 - Posted  - HCG Hospitals, Ahmedabad

ROLE DETAILS

Job-Holder Specifications

QUALIFICATION    
  Basic Qualification / Education / Vocational Training
     • Graduation: in any stream
     • Post Graduation: MHA
  Advanced Qualification / Certification / Specialist Training 
     • NIL

EXPERIENCE
  Minimum Experience    
     • 3 Years of Experience
 Specific / Relevant Experience
     • NIL
 
COMPETENCIES    
Competence
  Job competence.
  Quality and Safety consciousness.
  Commitment & initiative.
  Initiative, punctuality & learning.
  Adherence to work ethics, dependability.
  Interpersonal relations.    
  Teamwork.
  Communication.
  Positive & empathetic attitude.
  Computer Skills & Knowledge.

JOB RESPONSIBILITIES

• Manage Medical Transcriptionists in a most effective & efficient manner.
• Ensure smooth & proper functioning of the department keeping in lieu with the departmental & organizational policies.
• Ensure ultimate utilization of man power & other resources.
• Manpower planning, roster management, proper scheduling & allocating of human resource.
• Bring in & maintain discipline (punctuality, grooming & other soft skills Etc.) in the department and retrain/take necessary disciplinary action to the defaulters. ​​​​​​​
• Provide proper functional training to the new joinee.
• Ensure that the departmental quality standards & protocols, laid down by NABH, are implemented & maintained correctly and the same is highlighted in the departmental SOP & manual.
• Keep the quality dept. updated about the status of the departmental quality indicators.
• Develop & maintain proper coordinating with other departments for better operational efficiency of the respective floor, tower, department & organization as a whole.

JOB RESPONSIBILITIES-Continue

• Assist management in organizing and conducting patient welfare programs.
• Ensure smooth functioning of the respective wards keeping in mind the patient/staff hygiene and comfort factor.
• Address patient/ staff grievances and counsel them accordingly, in case of any process variation, update the same to the concerned individual/department or management.
• Have a regular update on the patient's outstanding bills and take necessary action once it gets triggered.
• Conduct departmental meeting on a periodical basis to address the staff's concerns and instruct them about the recent updates.
• Address and report related incidents & complaints.
• Over view the day-to-day operation of the department/respective areas and ensure that the quality care is provided to each & every individual patient.
• Continuously strive for improving system, processes and quality of care provided to the patients.
• Get involved in the interview & staff selection process. Set KRA for the department staffs and review their performance appraisal.
• As a whole, ensure highest customer/employee satisfaction and adhere to the organizational goal, policy, procedure in each & every work process.