Front Office Executive - Pearl Hotel

Company Description

The Heartfulness Institute is a not-for-profit organization that aims to promote spiritual evolution through practical and innovative approaches. With a broad range of resources to meet different levels and needs, the Institute offers meditation, relaxation, leadership, well-being, and lifestyle programs to individuals around the world.

https://g.co/kgs/4EiMgu

Key Responsibilities:

1. Reception and Greeting:

   • Welcome and greet visitors in a professional and friendly manner.
   • Answer and direct incoming calls promptly and efficiently.
   • Ensure a neat and organized reception area.

2. Visitor Management:

   • Register and announce visitors.
   • Maintain a log of visitors and provide visitor badges as needed.
   • Escort visitors to appropriate personnel or meeting rooms.

3. Communication Handling:

   • Manage and distribute incoming and outgoing mail and packages.
   • Handle emails and phone calls, redirecting inquiries to the appropriate departments.
   • Maintain a high level of telephone etiquette.

4. Administrative Support:

   • Provide administrative support to various departments as needed.
   • Assist with data entry, filing, and other general administrative tasks.
   • Manage and schedule appointments, meetings, and conference rooms.

5. Information Dissemination:

   • Disseminate information to employees and guests as required.
   • Keep updated records of contact information.

6. Facilities Management:

   • Monitor and maintain office supplies and place orders as necessary.
   • Coordinate with maintenance and housekeeping for office cleanliness and repairs.

7. Security Measures:

   • Enforce security protocols, including the issuance of access cards and monitoring visitor access.
   • Report any suspicious activity or security breaches.

8. Problem Resolution:

   • Address and resolve inquiries or issues from employees or guests courteously and promptly.
   • Collaborate with other departments to address complex problems.

• Any Graduate, or equivalent; additional qualifications in Office Administration or related field is a plus.
• Proven experience as a Front Desk Executive or similar role.
• Proficient in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Well-organized with excellent multitasking abilities.
• Ability to remain calm and professional under pressure.
• Familiarity with administrative and clerical procedures.