Network Engineer (L2 / L3) - Sahaj Marg Spirituality Foundation

The Heartfulness Institute is a not-for-profit organization that aims to promote spiritual evolution through practical and innovative approaches. With a broad range of resources to meet different levels and needs, the Institute offers meditation, relaxation, leadership, well-being, and lifestyle programs to individuals around the world.

Work Location: Kanha Shanti Vanam, Hyderabad https://g.co/kgs/4EiMgu

Responsibilities:

• First Point of Contact for Network escalations at Kanha, Handling suppliers and service providers
• Should be a player (or) manager, Ability to work under pressure, Able to motivate and coordinate the team, but also to deep dive technically if required to support the L3 and L2 as required
• Organize and assign the incoming requests to the respective groups, Scope Service Requests, Change Requests & Incidents
• Ensure operations coordination and management for daily activities
• Ensure incident communication and critical incident communication to stakeholders
• Develop excellence in Network service management, document Standard Operating Procedures
• Arrange periodic process training for the resources, Define a process for handling calls and tickets
• Participate in weekly incident review meetings, Manage monthly reporting on Incidents, and Monitor

• First Point of Contact for Network escalations at Kanha, Handling suppliers and service providers
• Should be a player (or) manager, Ability to work under pressure, Able to motivate and coordinate the team, but also to deep dive technically if required to support the L3 and L2 as required
• Organize and assign the incoming requests to the respective groups, Scope Service Requests, Change Requests & Incidents
• Ensure operations coordination and management for daily activities
• Ensure incident communication and critical incident communication to stakeholders
• Develop excellence in Network service management, document Standard Operating Procedures
• Arrange periodic process training for the resources, Define a process for handling calls and tickets
• Participate in weekly incident review meetings, Manage monthly reporting on Incidents, and Monitor
• Juniper SRX firewall configuration
• Juniper Core Switch Configuration
• Juniper and Cisco switch configuration
• DHCP server configuration
• DNS and AD Server configuration
• WLCs (wireless controller configuration)
• NMS (Network Monitoring System) Server configuration
• IPBX server configuration (Voip)
• NAS (Network Attached Storage) Configuration
• ESXI server Configuration
• Web Proxy and PAC Server configuration
• Vulnerability assessment