Implementation Engineer

About the role:

There is a 3-month probationary period designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration.

You will be trained in:

• Core modules of Freshworks products (Freshdesk, Freshservice, etc)

• Understanding client requirements and business workflows

• Configuring and customising Freshworks tools

• Basics of ITSM/CRM, automation, and third-party integrations

• Hands-on workshops, shadowing of implementation engineers

• Understanding of how businesses work and function

• Stipend will be provided for the course of 3 months.

Evaluation Criteria

Engineers will be continuously assessed on:

• Conceptual understanding (via assignments and assessments)

• Communication skills (written & verbal)

• Willingness and ability to learn quickly

• Active participation in workshops

• Ownership and problem-solving mindset

Requirements

Who Can Apply

• Graduates / final-year students in Computer Science, IT, or related fields

• Strong interest in SaaS, product configuration, and client-facing roles

• Willing to work from office full-time in Chennai 5 days a week

Benefits

About Us 

At Hectae Analytics, we specialise in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.

Outcome

• Engineers who demonstrate consistent performance and cultural alignment will be considered for full-time conversion as Junior Implementation Engineers at Hectae Analytics.

• Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project roll-outs.