Global Operations Support Agent

Global Operations Support Agent

Ensure successful and high-quality service delivery by effectively supporting business with global projects.

Your skills

• Eagerness to learn
• B2 English
• Basic IT knowledge would be an asset
• Problem Solving
• Organizational skills
• Attention to details

Your tasks

• Administer incidents in the ticketing system (external and internal)
• Analyze and validate technician reporting and requests updates if necessary
• Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
• Act as communication point for dispatch service
• Provide administrative support
• Follow all of the processes and standards
• Previous experience (or equivalent) in dispatching would be an asset
• B2 English
• Basic IT knowledge would be an asset
• Need to work in shifts (nigh shifts and weekends may apply)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• Buddy program
• Cafeteria