Service Desk Specialist

Service Desk Specialist

Enthuse customers and provide best experience through excellent remote support and communication.

Your skills

• Previous work experience in helpdesk/ service desk environment is a MUST.
• Organizational skills and the ability to set priorities effectively.
• Quick and effective problem-solving skills.
• English with Japanese & Mandarin language proficiency skills.

Your tasks

Like to work in a global environment? Please refer the below job description...

• Providing IT support to end users located in various locations globally.
• Analyzing, troubleshooting and providing fixing solutions for application/OS problems.
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle.
• Monitoring ticket timelines (SLAs).
• Contact with the end users by phone, email and chat.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• Buddy program