Customer Service Representative

Description and requirements

• Support sales team in creating quotations, order entry and support general inquiry

• Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence

• Understand appropriate situation handling of specialized customer needs based on geography & requirement

• Responsible for sustaining and continuing knowledge of existing and new products and applications

• Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any

applicable regulatory standards

• Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy

• Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries

from both customers and field sales personnel

• Provide quality service with 70-80 customer contacts/da