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Front Office Associate
Hilton
Gurugram
Full-Time
0-3 Years experience
Description
| To maintain a high customer service focus by approaching your job with the customers always in mind. • To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. • To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. • To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • To ensure that all Front Office related polices and guidelines are followed and implemented. • Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy • This position includes night shift work as well as early and late shifts on a rotating basis. • Team member is not permitted to use personal mobile phones during the shift hours. • Meet and interact with guests to enhance guest satisfaction • Solicit guest feedback on their stay in the Hotel through documentation in SALT formats. • Check if all amenities are in place for VIP, executives and lady guests. • Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in. • You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain • Maintain quality standards and maximize utility of departmental resources. • Regularly update guest preferences and profiles on the OnQ Property Management System. • Responsible for smooth operations of the department. • Improve efficiency standards to ensure better performance. |
About Hilton
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