Customer Support Executive

We are looking for a Customer Support Executive to handle customer inquiries, resolve issues, and provide excellent service through phone, email, chat, or social media. The role requires strong communication skills, patience, and a customer-first attitude.

Key Responsibilities

• Handle customer queries, complaints, and requests in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues efficiently and escalate complex cases when required
• Maintain detailed records of customer interactions in CRM systems
• Follow up with customers to ensure resolution and satisfaction
• Meet service quality standards and performance metrics
• Collaborate with internal teams to improve customer experience

Requirements

• Graduate
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to handle difficult customers calmly and professionally
• Basic computer knowledge and familiarity with CRM tools

Benefits

• Competitive salary package
• Training and career growth opportunities