Customer Support Intern

****Abstract:****We are looking for a 'Support Executive' and should make it their top priority to enhance client confidence in the organization and the services it provides.Assisting clients with questions or problems about the company's goods or services.
****Skills:****Communication skills, Punctuality,Customer Service,Desktop Support,Chat communication support,problem solving,Diagnosis and troubleshooting of issues.

Roles & Responsibilities:

• Assisting and providing support for incoming queries and issues related to software.
• Analyzing, troubleshooting, and evaluating problems to ensure timely resolutions.
• Gathering and analyzing data to diagnose software issues.
• Responding to customer inquiries via email and chat.
• Ensuring optimal functionality by testing software.
• Making necessary configurations, settings, and permissions adjustments to resolve software issues.
• Creating documentation for new hires during the on-boarding process.
• Coordinating with IT staff and other departments to solve complex technical problems.
• Communicating with external vendors who provide maintenance and support services for software.
• Responding promptly to service issues and requests. Setting up accounts for new users.
• Testing new features after implementation.

Requirements

• 1-3 years of proven work experience in customer support, fast and effective response to questions and concerns from customers.
• Strong knowledge of software methodologies, tools & processes.
• Experience in writing clear, conceive and comprehensive implementation documentation.
• Experience in handling customers and clients in Europe and the USA.
• Excellent analytical and communication skills.
• Creating a report detailing client comments to help the company address issues with their service or product.
• Provide support to customers via email and ticketing system
• Calculate taxes (VAT), discounts, and pricing adjustments accurately
• Verify invoice amounts, tax percentages, and discount structures
• Perform accurate data entry in systems
• Create an adjustment in manual files (Excel, CSV, XML, EDI formats)
• Coordinate with internal teams for issue resolution
• Good typing speed and high accuracy in data entry
• Good communication skills
• Analys logs and system data to identify root causes
• Ensure timely resolution and follow SLAs

Benefits

• 5-day working company.
• Project-based rewards.
• Quarterly rewards based on roadmap achievements and customer success.
• 20 Yearly leaves.
• 14 National Holidays Off.
• Cross-team work culture.
• Career Development & Training Programs.
• Employee Referral Benefits.
• Paid half-day leaves on special occasions of Birthdays & Anniversaries.
• Meals while working extra.
• Yearly day-outing activities.
• Yearly Achievement Awards.