Assistant Manager - Front Office

Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

• Supervise front desk staff and ensure smooth check-in/check-out.
• Handle guest queries, complaints, and escalations professionally.
• Monitor reservations, room allocations, and billing accuracy.
• Maintain service standards and coordinate with other departments.
• Train and motivate team members for excellent guest experience.

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Qualifications -

Hospitality degree/diploma, 3–5 years' front office experience.