General Manager

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Expectations

• Ensure that departments achieve or exceed guests' service scores and expectations
• Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
• Inspect rooms regularly with the team to ensure that quality standards are being maintained
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area
• Respond to guest reviews and inquiries on all channels
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure operations are running smoothly in tandem with one another
• Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics
• Leading team meetings
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
• Oversee all vendor and personnel contracts throughout the hotel.
• Participate in the creation of annual revenue, expense, and capital budgets
• Assist in creating incentives for team members

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style=%22box-sizing:border-box;%22%3E%3Cul style=%22box-sizing:border-box;margin-bottom:1rem;margin-top:0px;%22%3E%3Cli style=%22box-sizing:border-box;%22%3EMinimum 3 years of previous experience as a hotel Department Manager in a hotel with 100+ rooms required%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EExcellent skills in writing and verbal communications%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EExperience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EAbility to operate hotel PMS and accounting systems%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EPrevious NYC and brand experience preferred%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EAbility to multitask, prioritize, and manage time%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EHighly motivated team player with strong initiative and desire for achievement, and the ability to motivate others%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EAbility to work well in stressful situations%3C/li%3E%3Cli style=%22box-sizing:border-box;%22%3EReadily available and approachable for all team members and guests while providing excellent guest service%3C/li%3E%3C/ul%3E%3C/div%3E%3C/section%3E%3Cdiv class=%22py-5%22 style=%22box-sizing:border-box;padding-bottom:3rem !important;padding-top:3rem !important;%22%3E%26nbsp;%3C/div%3E%3C/div%3E%3Cdiv class=%22col-md-4%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);flex:0 0 33.3333%;font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, 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href=%22https://www.linkedin.com/feed/?shareActive%26amp;shareUrl=https%3A%2F%2Fwww.hyattconnect.com%2Fportal%2Fsite%2FHGIntranet%2Fsharejobs%3Fsection%3D1%26jobid%3Datl007890%26amp;text=Assistant%20General%20Manager%20%0A%0ASummaryThe%20Assistant%20General%20Manager%C2%A0reports%20to%20the%20General%20Manager%20and%20is%20responsible%20for%20driving%20performance%20throughout%20the%20hotel%20operations.%20Direct%20Department%20Leaders%20in%20supporting%20the%20hotel%20operations%2C%20ensuring%20the%20overall%20success%20of%20the%20hotel%20in%20all%20metrics%2C%20including%20employee%20satisfaction%2C%20guest%20satisfaction%2C%20and%20brand%20quality%20standards%20are%20being%20met%20or%20exceeded.%20Ideal%20candidates%20will%20be%20self-motivated%2C%20have%20major%20brand%20and%20New%20York%20City%20experience%2C%20and%2C%20most%20importantly%2C%20have%20a%20positive%20solution-based%20focus.This%20position%20requires%20flexible%20scheduling%20availability%2C%20which%20includes%20evenings%2C%20weekends%2C%20and%20holidays.ExpectationsEnsure%20that%20departments%20achieve%20or%20exceed%20guests%27%20service%20scores%20and%20expectationsAssist%20Department%20Managers%20in%20preparing%20team%20member%20schedules%20in%20accordance%20with%20budgets%20and%20business%20forecastsInspect%20rooms%20regularly%20with%20the%20team%20to%20ensure%20that%20quality%20standards%20are%20being%20maintainedEnsure%20the%20operations%20team%20is%20trained%20in%20financial%20control%20procedures%20for%20cash%2C%20payables%2C%20inventories%2C%20and%20receivables%2C%20and%20that%20procedures%20are%20consistently%20followedBe%20familiar%20with%20and%20recommend%20local%20attractions%20and%20restaurants%20for%20guests%20to%20visit%2C%20and%20make%20sure%20the%20team%20is%20well%20acquainted%20with%20what%20is%20in%20the%20areaRespond%20to%20guest%20reviews%20and%20inquiries%20on%20all%20channelsManage%20human%20resources%20functions%2C%20including%20recruiting%2C%20hiring%2C%20onboarding%2C%20performance%20evaluations%2C%20training%2C%20and%20disciplinary%20actionsWork%20with%20other%20departments%20to%20ensure%20operations%20are%20running%20smoothly%20in%20tandem%20with%20one%20anotherParticipate%20in%20daily%20Stand-Up%20meetings%20for%20the%20leadership%20team%20and%20report%20out%20on%20guest%20scores%20and%20other%20metricsLeading%20team%20meetingsDevelop%2C%20implement%2C%20and%20monitor%20daily%2C%20weekly%2C%20monthly%2C%20and%20annual%20department-wide%20budgets%20and%20forecastsOversee%20all%20vendor%20and%20personnel%20contracts%20throughout%20the%20hotel.Participate%20in%20the%20creation%20of%20annual%20revenue%2C%20expense%2C%20and%20capital%20budgetsAssist%20in%20creating%20incentives%20for%20team%20members%22 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