Lounge Host (F&B Service)

Customer Service

§  Ensures the delivery of brand promise and provides exceptional guest service at all times.

§  Provides excellent service to internal customers in other departments as appropriate.

§  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§  Maintains positive guest and colleague interactions with good working relationships.

§  Establishes a rapport with guests maintaining good customer relationships.

Operational

§  Ensures that minimum brand standards have been implemented.

§  Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§  Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§  Works in a supportive and flexible manner with other departments.

§  Maintains par stocks of all equipment and guest supplies as required.

§  Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

§  Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

§  Clears and resets counters or tables at conclusion of each course.

§  Fully conversant with all aspects of the Micros System.

§  Computes bill and accepts payment

§  Performs the function of cashier as required.

§  Verifies cash received ensuring only genuine money been collected.

Operational (continued)

§  Verifies all credit cards presented by guest before to validity of the card.

§  Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

§  Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Personnel

§  Supports the implementation of The Purpose while demonstrating and reinforcing Hyatt's Values and the Leadership Profile.

Other Duties

§  Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

§  Ensures high standards of personal presentation and grooming.

§  Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

§  Attends training sessions and meetings as and when required.

§  Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

§  Carries out any other reasonable duties and responsibilities as assigned.

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Please connect with your unit/hotel Human Resources department for further process.