Junior Desktop Support Engineer / IT Support Engineer

We are seeking a motivated and customer-focused IT Support Engineer with around 1 year of experience to support our corporate IT infrastructure. The role involves handling end-usersupport, basic server and network troubleshooting, hardware setup, and coordinating withVendors to ensure smooth day-to-day IT operations.Roles & ResponsibilitiesSupport management of on-prem servers (Windows Server 2016/2019/2025) under senior guidance.Monitor systems and applications and report abnormal behavior.Provide day-to-day hardware and network support to users.Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.Perform fresh OS installations and troubleshoot hardware breakdown issues.Provide remote support using tools like AnyDesk, TeamViewer, VNC, etc.Handle user tickets related to IT issues (hardware, software, network).Assist with setup of routers, switches, and basic firewall configurations.Support basic Active Directory tasks: user creation, password reset, group assignment.Assist in Office 365, Outlook (2016/2019), and SharePoint troubleshooting.Coordinate with vendors for hardware replacement and issue resolution.Maintain IT asset inventory records.Assist users with simple, step-by-step technical guidance.Create and update basic technical documentation.

Diploma / Bachelor's in Computer Science, IT, or related field. 1 year of experience in Desktop Support / IT Support role.