Banker-Customer Experience

Job Requirements

Job Description: Banker-Customer Experience at IDFC FIRST Bank

Company Overview:

IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on digital banking and a wide range of products and services, we strive to make banking convenient, efficient, and enjoyable for our customers.

Job Title: Banker-Customer Experience

Job Type: Full-Time

Job Category: Operations

Department: Retail Banking > Branch Banking > Branch

Location: Mumbai, Maharashtra, India

Additional Parameters:

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Ability to work in a fast-paced and dynamic environment

• Knowledge of banking products and services

• Proficient in using technology and digital platforms

• Sales and target-driven mindset

• Team player with a positive attitude

• Willingness to work flexible hours, including weekends and holidays

Job Summary:

As a Banker-Customer Experience at IDFC FIRST Bank, you will be responsible for providing exceptional customer service and ensuring a seamless banking experience for our customers. You will be a part of the Retail Banking team, specifically in the Branch Banking department, and will be based at our Mumbai branch.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner

• Understand and address customer needs, queries, and complaints promptly and effectively

• Educate customers about our products and services and assist them in choosing the right solutions for their financial needs

• Process various banking transactions accurately and efficiently

• Promote and cross-sell banking products and services to meet individual and team targets

• Maintain a thorough knowledge of banking policies, procedures, and regulations

• Collaborate with team members to achieve branch and bank-wide goals

• Stay updated with industry trends and changes in banking technology to provide the best customer experience

• Adhere to all compliance and risk management guidelines to ensure a safe and secure banking environment for customers and the bank

Qualifications:

• Bachelor's degree in Business, Finance, or a related field

• Minimum of 2 years of experience in customer service, preferably in the banking industry

• Proven track record of meeting and exceeding sales targets

• Proficient in using technology and digital platforms for banking operations

• Knowledge of banking products and services

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Ability to work in a fast-paced and dynamic environment

• Team player with a positive attitude

• Willingness to work flexible hours, including weekends and holidays

Join our team at IDFC FIRST Bank and be a part of a dynamic and customer-centric organization. Apply now and take the first step towards a rewarding career in banking!