Territory Manager-Personal Loan (DSA)

Job Requirements

Role/Job Title: Territory Manager – Personal Loan (DSA)

Function/Department: Retail Banking

Job Purpose:

The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.

Roles & Responsibilities:

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.
• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.

Education Qualification:

Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.

Experience: 2 to 5 years of experience in Sales.