Food & Beverage Guest Service Associate - Holiday Inn Express Hyderabad Hitec City

Key Responsibilities

Guest Service

• Greet guests warmly and assist them in a courteous and professional manner
• Ensure prompt and efficient service at all times
• Handle guest queries, requests, and complaints effectively
• Maintain a friendly and welcoming atmosphere

Operations

• Set up and maintain buffet/restaurant area as per brand standards
• Ensure proper table setting, clearing, and resetting
• Assist in food and beverage service (breakfast, lunch, dinner as applicable)
• Ensure all service areas are clean, organized, and well-stocked

Hygiene & Safety

• Follow food safety and hygiene standards (HACCP guidelines)
• Maintain cleanliness of workstations and dining areas
• Ensure proper handling and storage of food items
• Comply with health and safety regulations

Teamwork

• Coordinate with kitchen and other departments for smooth service
• Support team members during peak hours
• Participate in daily briefings and training sessions

Brand Standards

• Adhere to Holiday Inn Express service culture and grooming standards
• Maintain professional appearance and behavior at all times
• Ensure consistency in service delivery as per SOPs

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