Service Engineer

This is a remote position.

Location- Location: Delhi | Ahmedabad | Surat | Mumbai | Nagpur | Bangalore | Kochi | Coimbatore | Bhubaneswar | Guwahati | Jaipur |

About the Role

We are looking for a skilled and customer-focused Field Service Engineer to manage installation, breakdown service, and preventive maintenance of IVD diagnostic instruments across assigned territories. This is a hands-on, field-based role requiring strong technical acumen, customer engagement skills, and discipline in documentation and follow-up.

Key Responsibilities

1. Installation & Breakdown Handling

– Install diagnostic instruments at customer sites, ensuring complete validation and handover

– Attend breakdown calls promptly and resolve issues to ensure minimal downtime

– Coordinate with application and product teams for any advanced troubleshooting support

2. Preventive Maintenance (PM)

– Perform scheduled preventive maintenance as per SOPs and PM calendar

– Ensure completion of PM documentation and customer sign-off on service reports

– Flag recurring issues or deterioration in instrument performance to senior engineers or managers

3. Customer Engagement & Support

– Maintain a professional and proactive relationship with customers

– Train users on instrument handling and maintenance best practices

– Promote new tests and features in installed systems where relevant (cross-selling mindset)

4. Documentation & Compliance

– Complete all service call documentation, including call reports, PM checklists, and part usage

– Maintain discipline in Helpdesk and CRM updates, field reporting, and escalation protocols

– Ensure compliance with safety and quality standards at customer sites.

Requirements

Qualifications & Experience

– Diploma or Degree in Biomedical, Electronics, Instrumentation, or related engineering field

– 2–5 years of experience in service of medical diagnostic instruments

– Experience with , CLIA automation is preferred

Skills & Competencies

– Strong technical troubleshooting and repair skills

– Good communication and customer handling skills

– Organized, self-motivated, and process-driven

– Willing to travel extensively in the assigned territory

Benefits

Join Our TeamWe are expanding across functions and inviting passionate professionals to join us in: Sales (Field & Corporate), Service Engineering, Application Support, Product Management, Techno-Commercial Sales, Key Account Management, Finance, Talent Management, and Supply Chain Management.

At Immunoshop, you'll find more than just a job—you'll find a platform to grow, lead, and contribute to meaningful impact in healthcare. Experience a culture that rewards performance, nurtures potential, and empowers you to thrive.