Essential Job Responsibilities

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

•   Basic troubleshooting, installation, maintenance and repair on designated equipment. •   Completing Preventative Maintenance and field modifications. •   Ordering and managing repair parts cycle times. •   Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. •   Maintaining daily communications with customers to ensure resolution and proper follow-up. •   Maintaining tools and test equipment and ensuring they are properly calibrated. •   Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. •   Utilizing the escalation process to resolve customer service delivery issues. •   Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. •   Ability to work productively with minimal supervision •   Good communication and customer service skills •   Understanding of tools and technology needed to complete repairs (we provide tools)

• Basic troubleshooting, installation, maintenance and repair on designated equipment
• Completing Preventative Maintenance and field modifications
• Ordering and managing repair parts cycle times
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Maintaining tools and test equipment and ensuring they are properly calibrated
• Ability to work productively with minimal supervision
• Good communication and customer service skills
• Understanding of tools and technology needed to complete repairs (we provide tools)