Senior Engineer

The Senior Engineer (SE) will perform basic troubleshooting, installation, maintenance and repair on designated equipment. Complete Preventative Maintenance and field modifications. Order and manage repair parts cycle times. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintain daily communications with customers to ensure resolution and proper follow-up. Maintain tools and test equipment and ensuring they are properly calibrated. Meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilize the escalation process to resolve customer service delivery issues. Work as a member of the local team to provide efficient service delivery to all accounts within assigned area. Ability to work productively with minimal supervision. Good communication and customer service skills. Understanding of tools and technology needed to complete repairs (we provide tools).

The Senior Engineer (SE) will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.