Collections Executive

• Managed collection activities for overdue gold loan accounts and ensured timely recovery of outstanding dues.
• Conducted regular follow-ups with customers through calls and field visits to minimize delinquency.
• Negotiated repayment plans and resolved customer queries to improve collection efficiency.
• Monitored portfolio performance and maintained collection MIS reports.
• Coordinated with branch teams to ensure compliance with collection policies and regulatory guidelines.
• Handled pre-NPA and NPA accounts, focusing on reducing overdue balances and controlling portfolio risk.
• Supported gold loan auction processes for default cases as per company procedures.
• Maintained strong customer relationships while ensuring achievement of collection targets.

Requirements

• Graduate in any discipline (preferred).
• 1–5 years of experience in Collections, Recovery, Gold Loans, Microfinance, NBFC, Banking, or Financial Services.
• Freshers with strong communication skills may be considered for junior roles.