Associate – Programme Coordinator

IIMBx Digital Learning Foundation is seeking a detail-oriented and proactive Associate – Programme Coordinator to support the smooth execution of digital learning initiatives. This role is crucial for managing learner interactions, coordinating live sessions with internal teams, and ensuring timely follow-up and reporting of program activities.

Requirements

Key Responsibilities

1. Learner Communication & Support

• Act as the primary contact for learner queries via email and the ticketing system.
• Provide prompt and effective support, including weekend support for scheduled sessions when required.

2. Stakeholder & Session Coordination

• Collaborate with internal teams to plan and manage all aspects of live sessions—scheduling, hosting, recording, tracking attendance, and documenting Q&A interactions.
• Ensure internal stakeholders are well-informed and prepared.

3. Post-Session & Content Follow-up

• Work with the Content and Video Production teams to ensure timely upload and accuracy of session recordings and materials.
• Maintain quality control of post-session deliverables.

4. Data Reporting

• Collect and organize program-related data in a structured format.
• Prepare and share weekly reports with internal stakeholders for tracking and review.

5. Course Delivery

• Upload files, check settings, schedule and release courses in open edX LMS

6. ERP

• Handle the learner lifecycle management in ERP
• Update and maintain the data in ERP

Qualifications & Skills

• Bachelor's degree in any discipline; a postgraduate qualification is a plus.
• 1–3 years of relevant experience in academic support, education operations, or program coordination.
• Strong written and verbal communication skills.
• Proficiency in MS Excel or Google Sheets for data handling.
• Good organizational and multitasking abilities.
• Flexibility to support weekend sessions as needed.
• Knowledge about LMS and ERP