Service Delivery Manager (SDM)

Job Title: Service Delivery Manager / Project Manager

Job Description:

• Manage and drive complex system integration projects across teams and stakeholders

• Work in Agile environments using tools like JIRA and MS Project

• Collaborate with globally dispersed technology and business teams

• Drive project estimations, planning, budgeting, and execution

• Coordinate with clients on requirements and ensure adherence to Service Level Agreements (SLAs)

• Handle service delivery, incident management, and problem management activities

• Prepare and present performance and project status reports

• Manage client relationships and ensure high customer satisfaction

• Lead and coordinate internal teams for successful project delivery

• Ensure compliance with ITIL framework and best practices

Required Skills:

• Experience with complex system integrations

• Strong knowledge of Agile methodologies and JIRA

• Experience in project budget management and estimation processes

• Proficiency in MS Project

• Strong understanding of Service Delivery and Client Relationship Management

• Experience in Incident and Problem Management

• Strong communication, stakeholder management, and leadership skills

• Good understanding of ITIL framework and operational best practices