Desktop Support Engineer

Key Responsibilities

• Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–2022, O365).
• Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.
• Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.
• Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.
• Configure and troubleshoot Microsoft Outlook and email-related problems.
• Provide L1 and remote support using tools like Any Desk, TeamViewer, VNC, etc.
• Handle basic networking issues (LAN/Wi-Fi/IP configuration).
• Maintain IT assets and inventory records.
• Support Active Directory tasks such as user creation, password resets, and access issues.
• Perform preventive maintenance of IT equipment.

Requirements

Key Skills Required:

1. Handling 20–50 users for desktop-related activities
2. Graduate in IT or IT certification
3. Basic printer troubleshooting knowledge
4. Hardware replacement and OEM warranty support knowledge
5. Good email communication and prompt user response skills
6. Good command over English and Hindi