Associate Support Engineer

Job description

(NOC) Engineer/Technician is responsible for ensuring the high availability, performance, and security of a company's cloud-based infrastructure (AWS, Azure, GCP) and network systems. They serve as the first point of contact for technical issues, performing 24/7 monitoring, troubleshooting, and incident response to minimize downtime.

Core Responsibilities

• 24/7 Monitoring & Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively.
• Incident Management & Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs).
• Escalation: Identify, document, and escalate complex issues to Tier II, Tier III, or engineering teams.
• Maintenance & Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security.
• Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports.
• Support & Communication: Provide technical support to internal teams and clients, including

Required Skills and Qualifications

• Technical Expertise: Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools.
• Experience: Previous experience in a NOC environment or similar IT infrastructure support role is typically required.
• Analytical Skills: Strong problem-solving skills to analyze root causes and fix issues.
• Communication: Excellent verbal and written skills to interact with clients and other IT teams.
• Flexibility: Availability to work in shifts, including nights and weekends (24/7 environment).
• Education: A bachelor's degree in computer science, information systems, or a related field is often preferred.
• Key Performance Metrics
• System Uptime: Maintaining high availability of network services.
• Time to Resolution: Quickly resolving incidents to minimize business impact.
• Ticket Accuracy: Proper documentation and categorization of incidents.

Range of Year Experience-Min Year

0

Physical Location

Bangalore - Campus

Qualifications

Bachelors Degree

Range of Year Experience-Max Year

2