Customer Service Associate

About Company

Customer Service department is responsible for overall customer experience Post purchase. Spearhead Customer Service deployment across the organization; End-to-end management of Customer Service & Service Delivery Platform; Provide Leadership in the domain in Capability Building, Pre-Sales and Delivery Management, responsible for overall operational planning & execution of the Service Centre Network.

Company

Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.

Launched in 2006, Croma was the first one-of-its kind large format specialist retail store that catered to all multi-brand digital gadgets and home electronic needs in India. Over a decade since its inception, today Croma caters to over 10 Million customers and has almost become synonymous for all electronics needs, with its tech-savvy staff, product range, online presence and the will to help customers

Bringing alive the promise of a 'Brighter Every Day' for its customers, Croma offers a world-class ambience to shop both in-store and online at www.croma.com, giving customers a seamless 'omni-channel' shopping experience that lets him/ her enjoy the best of both the online & the offline worlds.

Croma is also the first omni-channel electronics retailer uniting the varying customer touch-points: a full-fledged Croma Store and the Online Electronics Shop, i.e. the website.

Visit our website www.croma.com for more details on our products and services