Assistant Store Manager

Insomnia Cookies is actively hiring for a full-time, hourly Assistant Bakery Operations Manager (ABOM) at our Winston-Salem, NC store is located at 706 N. Trade St. Winston-Salem, NC 27101. The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently. This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

POSITION OVERVIEW:

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.

This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

KEY RESPONSIBILITIES

Operational Execution

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists

• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards

• Support ordering, inventory accuracy, and shrink control

• Assist in schedule creation and labor execution to meet operational targets

Talent & Team Development

• Support recruiting, interviewing, onboarding, and training of new staff

• Deliver consistent coaching and real-time performance feedback

• Hold team members accountable to standards while reinforcing a growth mindset culture

• Ensure onboarding and training programs are executed to company standards

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM

• Model urgency, accountability, and operational discipline

• Partner with BOM and Area leadership to identify operational gaps and implement solutions

• Maintain continuity of operations during leadership transitions or staffing shortages

WHAT SUCCESS LOOKS LIKE

• Able to independently execute all BOM-level administrative and operational tasks

• Bakery is fully staffed, trained, and operating at high standards

• Strong culture of accountability and consistency

• Acts as a reliable operational leader during any coverage scenario

• Demonstrates clear readiness and upward mobility toward a BOM role

QUALIFICATIONS & EXPERIENCE

• 1+ year leadership experience in restaurant, retail, or hospitality operations

• Strong operational discipline and attention to detail

• Ability to coach and develop hourly team members

• Comfortable working in fast-paced, high-volume environments

• Ability to perform all bakery roles during peak business periods

• Strong communication and problem-solving skills

SWEET POSITION PERKS

• Competitive pay + bonus eligibility

• Medical, dental, vision & pet insurance

• Paid vacation + wellness days

• Career development pipeline into BOM leadership

• Free cookies every shift

• Fun, fast-paced team culture

• Experience: 1+ year
• Seniority: Entry Level
• Education: Bachelor's degree required
• Languages: English