Operations Executive(Vianta)

Job Description: Property Operations Executive

Location: On-site Jaigaon

Working Hours: 9:00 AM – 9:00 PM

Reporting To: General Manager

Role Overview

We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.

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Key Responsibilities

1. Guest Handling & Front Office Operations

• Welcome, receive, and assist incoming guests in a professional and courteous manner.
• Ensure smooth check-in and check-out processes.
• Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.

2. PMS & CRM Management

• Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.
• Ensure accurate guest details, booking data, and operational records are maintained at all times.

3. Enquiry & Booking Management

• Handle all local and in person incoming enquiries on priority.
• Coordinate with internal teams to convert enquiries into confirmed bookings.
• Respond promptly and professionally to guest queries.

4. Customer Satisfaction & Guest Experience

• Ensure guests have access to all promised amenities and services.
• Proactively address guest concerns, complaints, and special requests.
• Maintain high service standards to enhance guest satisfaction and repeat bookings.

5. Inventory & In-House Operations

• Manage room inventory and monitor availability for new and ongoing bookings.
• Coordinate in-house requirements such as linen, housekeeping supplies, amenities, and guest requests.
• Ensure readiness of rooms and common areas at all times.

6. Operational Coordination

• Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.
• Ensure compliance with property SOPs and service standards.

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Required Skills & Qualifications

• Prior experience in hotel operations, front office, or hospitality management preferred.
• Working knowledge of PMS, CRM, and OTA platforms is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset with attention to detail.
• Ability to manage long operational hours and multitask effectively.

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What We Offer

• Hands-on operational exposure in hospitality management
• Opportunity to grow with the property and brand