Patient Coordinator

Overview:

• Coordinate patients as contact window from production start

○Fixing the appointments and schedule with patients

○Call patients before the accommodation day to verify the appointment

○Communication with patients/visitors directly by referring inquiries

• Receptionist Operation

○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

●   Customer support operation

○ Answering the patient concern

○ Communication with the related department and obtaining solutions for a technical concern from the patient.

○   Providing solutions and answers to patients in accordance with their questions. 

●   Customer success operation

○   Boosting lifetime customer value and annual recurring revenue.

○   Inspiring customer loyalty and retention.

○   Reducing churn

Requirements

• Must have a Bachelor's Degree (any related course)

• At Least 2 years of Customer Service Experience including management of payment

• Strong verbal and written communication skills &

  Self-motivated, self-disciplined

• Available telecommunications system, familiarity with relevant software and tools for travel reservations and banking tasks is desirable

• Strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems

• Experience in handling Receptionist tasks

• Should be customer centered and possess professionalism

  and confidentiality

• With experience, sales are a plus.