Hiring: Helpdesk Executive

Location: Pallikaranai

Experience: Minimum 1+ Years (Residential Apartment Experience Mandatory)

Salary: Based on Performance

Job Responsibilities

• Handle incoming calls, emails, and walk-in queries from residents/clients.
• Log complaints and service requests in the system.
• Coordinate with maintenance and technical teams for timely issue resolution.
• Track and follow up on open service requests until closure.
• Maintain accurate records and documentation.
• Ensure prompt and professional communication with residents/clients.
• Escalate unresolved issues to senior management when required.

Requirements

• Minimum 1+ years of experience in residential apartment helpdesk operations.
• Strong communication and customer service skills.
• Ability to coordinate with multiple teams and manage service requests efficiently.
• Basic computer knowledge and documentation skills.
• Proactive, organized, and able to work in a fast-paced environment.

Interested candidates can share their updated resume or contact us for further details.