F&B Team Leader_Holiday Inn Express Greater Noida Knowledge Park

About Us

At Holiday Inn Express®, we believe in keeping it simple and smart. As part of IHG Hotels & Resorts, one of the world's leading hospitality companies, we focus on delivering a great stay experience through consistent service standards, clean and comfortable rooms, and a great breakfast.

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Job Overview

Support the Food & Beverage operations by supervising daily service activities, ensuring guest satisfaction, maintaining brand standards, and leading the F&B team during assigned shifts.

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Key Accountabilities

Operational Excellence

• Supervise daily breakfast and F&B operations in line with Holiday Inn Express brand standards.
• Ensure smooth shift operations and service flow.
• Monitor food quality, presentation, and buffet replenishment.
• Ensure compliance with hygiene, sanitation, and safety standards (FSSAI & internal audit requirements).
• Assist in stock control, requisitions, and cost management.
• Complete opening and closing checklists accurately.

Guest Experience

• Deliver exceptional guest service aligned with IHG service culture.
• Handle guest concerns and ensure timely service recovery.
• Maintain high standards of cleanliness and presentation in F&B areas.
• Drive guest satisfaction scores and positive feedback.

People & Leadership

• Lead, coach, and motivate F&B associates during shifts.
• Support training and onboarding of new team members.
• Ensure grooming and uniform standards are maintained.
• Promote teamwork and a positive work culture.

Compliance & Controls

• Follow IHG brand standards and audit guidelines.
• Maintain daily service reports and handover logs.
• Ensure adherence to health, safety, and food handling regulations.

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Qualifications & Experience

• Diploma/Degree in Hotel Management preferred.
• 1–3 years' experience in Food & Beverage operations (hotel background preferred).
• Strong communication skills.
• Leadership and team supervision ability.
• Basic POS and computer knowledge.
• Flexible to work rotational shifts, weekends, and public holidays.

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Critical Competencies (IHG Behavioral Competencies)

• Builds Trust
• Delivers Results
• Collaborates
• Demonstrates Accountability
• Customer Focus
• Drives Quality

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What We Offer

• 8 week offs per month
• Duty meal
• Medical insurance
• IHG University access
• Global room and F&B discount programs (as applicable)
• Career growth within IHG Hotels & Resorts

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Equal Opportunity Employer

IHG Hotels & Resorts is an equal opportunity employer. We promote a diverse and inclusive workplace.

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Important Recruitment Notice

IHG Hotels & Resorts and Holiday Inn Express do not charge any recruitment fees at any stage of the hiring process.
If anyone asks for payment related to this recruitment, please consider it fraudulent and report it immediately.