Guest Service Associate Housekeeping-Holiday Inn Express Bengaluru Whitefield

Key Responsibilities Guest Room Responsibilities

Clean, dust, and sanitize guest rooms as per brand standards.

Make beds, change linens, and replenish amenities.

Clean bathrooms, replace towels, and ensure all fixtures are in working condition.

Conduct room inspections to ensure readiness before guest arrival.

Handle guest laundry as per hotel procedures (if applicable).

Public Area Responsibilities

Maintain cleanliness of corridors, lift lobbies, staircases, and other assigned public areas.

Ensure proper upkeep of service areas and pantries.

Operational Responsibilities

Follow daily work schedules provided by the Housekeeping Supervisor.

Record room status and update the housekeeping system or inform the supervisor.

Report maintenance issues immediately to the engineering team.

Ensure proper handling and reporting of Lost & Found items.

Refill and maintain housekeeping carts with linen, amenities, and cleaning supplies.

Brand & Hygiene Compliance

Strictly follow safety, hygiene, and sanitation standards.

Maintain uniform grooming standards as per IHG/HIEX guidelines.

Ensure compliance with the Holiday Inn Express "Smart Clean" standards.

Guest Interaction

Greet guests politely and respond to basic queries.

Handle guest requests promptly and communicate any additional needs to the supervisor.

Ensure guest privacy and confidentiality at all times.

Skills & Attributes

Good communication and interpersonal skills.

Positive attitude and willingness to learn.

Ability to work independently and in a team.

Attention to detail and high standards of cleanliness.

Physical stamina to perform housekeeping duties.