Executive-Program Director

Essential Job Duties and Responsibilities:

Description:

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Location: Gurugram
Reports To: Program Director & Head of Site Delhi

About Aspire Lifestyles

Aspire Lifestyles is a leading provider of concierge, lifestyle, travel, and customer engagement services, supporting some of the world's most recognized financial institutions, premium brands, and loyalty programs. The organization delivers high-touch concierge services, travel support, lifestyle benefits, and customer engagement solutions for premium cardholders and affluent customer segments.

Position Summary

The Executive - Program Director's Office plays a critical role in supporting the Program Director and Head of Site in the successful delivery of a strategic client relationship. This position acts as the operational and administrative backbone of the account, ensuring accurate management reporting, client performance tracking, data analysis, governance support, and account administration.

This role will execute the strategic vision for delivery excellence across the program portfolio

The successful candidate will coordinate the preparation of client-facing reports, business reviews, service performance updates, and operational insights while supporting day-to-day client account management activities. The role requires strong analytical skills, exceptional attention to detail, organizational excellence, and the ability to work effectively with multiple internal stakeholders.

This role is ideally suited to an individual seeking to develop a career in client relationship management, program management, strategic account management, or business management support within a premium service environment.

Key Responsibilities

Management Reporting & Analytics

• Compile, validate, and consolidate operational, financial, and service performance data for client reporting.
• Prepare weekly, monthly, quarterly, and annual performance reports.
• Support the creation of client scorecards, KPI dashboards, and SLA reporting.
• Analyze service trends, customer utilization patterns, and operational performance metrics.
• Identify reporting inconsistencies and work with operational teams to ensure data accuracy.
• Produce management presentations and business review materials for internal leadership and client meetings.
• Support preparation of Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and annual program reviews.

Client Account Support

• Provide day-to-day administrative and coordination support to the Program Director.
• Assist in managing client requests, action logs, and follow-up activities.
• Track client deliverables and ensure commitments are completed within agreed timelines.
• Prepare meeting agendas, minutes, and action trackers.
• Support client communications and maintain professional correspondence.
• Coordinate information gathering across Operations, Finance, Technology, Travel, Partnerships, and Quality teams.

Program Governance

• Maintain reporting calendars and governance schedules.
• Monitor contractual deliverables, KPIs, and service obligations.
• Assist in maintaining documentation related to service standards and client requirements.
• Ensure client information and program documentation are accurately maintained and securely stored.
• Support audit, compliance, and risk-management activities when required.

Key Performance Indicators (KPIs)

The successful candidate will be measured on:

• Accuracy and timeliness of client reporting.
• Quality, completeness, and relevance of management information.
• Timely completion of client action items and deliverables.
• Effectiveness in supporting governance and business review meetings.
• Internal stakeholder and client satisfaction levels.
• Compliance with reporting, financial, administrative, and governance processes.

Technical Skills

• Advanced Microsoft Excel skills, including Pivot Tables, formulas, and data analysis.
• Strong PowerPoint presentation development capability.
• Good working knowledge of Microsoft Word and Outlook.
• Experience using CRM platforms such as Salesforce is preferred.
• Experience with business reporting tools such as Power BI or Tableau is advantageous.

Qualifications & Experience

Education

• Bachelor's Degree in Business Administration, Marketing, Finance, Hospitality, Tourism, Communications, or a related discipline.
• Equivalent professional experience may be considered.

Experience

• 2-5 years of experience in client services, account management, business support, project coordination, reporting, program management support, or a related role.
• Previous experience supporting corporate clients is preferred.
• Experience within financial services, premium customer service, loyalty programs, concierge services, travel services, hospitality, or BPO environments is advantageous.