Customer Service - Voice Support Specialist

Customer Service - Voice Support Specialist

Location: Hyderabad (Work from site)

Experience: 1 - 2 Years

Employment Type: Full-Time

Shift: Rotational shifts (24/7 support)

Joining: Immediate

Program: MyChart Support - Voice

Job Description

We are urgently looking for a Customer Voice Support Specialist to join our growing IT healthcare team.

The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.

You will be the first point of contact for patients and healthcare providers, assisting with login issues, password resets, account setup, and general MyChart troubleshooting.

This is a priority position with quick interview and onboarding process!

Key Responsibilities

• Handle inbound calls, emails, and in-basket messages for MyChart support.
• Assist users with account access, password resets, and profile activation.
• Troubleshoot login issues efficiently with high customer satisfaction.
• Document all interactions accurately in the CRM/ticketing tool.
• Escalate complex issues to Level 2 support or relevant departments when required.
• Provide step-by-step guidance to users to help them navigate MyChart features.
• Maintain service level agreements (SLAs) and ensure timely resolution

Requirements

• 1 - 2 years of experience in Health care customer support (Voice) / MyChart or Epic Support - Voice
• Excellent communication skills – both verbal and written (4.5 – 5 rating is mandated to qualify)
• Strong customer service orientation and problem-solving ability.
• Comfortable handling multiple channels (phone, email, and ticket systems).
• Basic understanding of healthcare workflows or EHR (Electronic Health Records) /EMR (Electronic Medical Records) systems is a plus.
• Immediate joiners or short notice period (10 Days preferred).

Education

• Graduate in any discipline.
• Healthcare/Customer support background preferred.